Outsourcing your IT support


With the costs and time required for recruitment, induction, training, supervision as well as further company benefits such as medical and bonuses, hiring staff is expensive! Also when you have a small company you may not need a full time in house IT person. There is also the issue of the cost of getting an IT person with enough experience that they would be able to manage all the IT issues that come up without any support from a more senior or more experienced person.  Another situation may be that you are doing a project that requires additional IT staff on a short to medium term basis but paying contract rates are high. In all of these, scenarios it may be both time and cost effective to outsource your IT to a team that can provide the support you need based on exactly what you need so you are not paying for more than you use.OUTSOURCE IT Services

A competent outsourcing partner will benefit and add value to your company in numerous ways. Outsourcing can also give a small business leverage to do what normally larger companies with full staffers can do. It helps you compete with larger companies without the need to have a sizeable budget.

Outsourcing is becoming more common. Although a large company will outsource to reduce cost, a smaller company will outsource to increase resources, skills and knowledge base. In some instances for a small company, outsourcing can also be a cost cutting exercise also as well as increasing efficiency per dollar spent. At the same time, whatever the size of your company, if an area like IT is not the focus of your business, by outsourcing to an IT support company it can reduce risk as well as free up your staff to focus on their core work, finding more customers and developing better products and services.

What Global ITN offers:

Global ITN’s 24/7 IT Helpdesk Services will support and manage your company’s PCs, laptops, servers, email, VoIP, mobile, network and office applications. Ultimately, we make sure your team has a seamless working experience. This will, in fact, enhance productivity and reduce the time, personnel and resource burden of an in-house IT department.

Furthermore, by enlisting the support of Global ITN’s IT Service Helpdesk gives you the confidence to know that your business’ IT functions have reliable support at all times. Businesses also have the option of outsourcing to IT experts or to appoint their own in-house IT team. Above all, outsourcing allows you to focus on your core business. At the same time, we also provide a collaborative service with your in-house IT team which will ultimately provide you with the required expertise to resolve any recurring problems.

  • 24/7 IT Helpdesk Support center with timely and efficient manner.
  • Flexible and reliable remote workstation management.
  • IT support team enhancement.
  • IT equipment deployment.
  • Wide coverage area of multi-location device support.
  • Immediate on-site support with high availability.
  • Timely desktop, servers, network and VoIP troubleshooting and support.
  • Ticket management and vendor liaison support for the third party ISP issues.
  • Index log for all critical IT services including remote access logs.
  • Also, broad-ranged IT support covering all major operating systems, applications and hardware platforms.