Network Support Services

We believe every business deserves an IT environment that is super reliable, well-supported and ultra-secure.

Global ITN’s Network Support Services are a cornerstone of our Managed IT Services and are
delivered by our highly experienced and client centric network support team.

Network support services cover maintenance of an existing corporate network, extending from
testing and troubleshooting problems to regular maintenance and health checks.

WHAT WE OFFER

Expert 24×7 remote monitoring

Expert 24×7 remote monitoring, management, troubleshooting, and remediation of your
LAN, WAN, Routers, Switches, Firewalls, WAPs, and network connectivity

Certified Technicians

Certified Technicians in our dual Network Operations Centers (NOCs) leveraging stateof-
the-art monitoring tools to ensure that your network is running at peak performance
around the clock

ISP/Telco Troubleshooting Coordination

Coordination of troubleshooting efforts with your ISP or Telco provider

Proactive Insights

Proactive insights and reporting on network performance

Why Global ITN

Cutting edge IT network support services

Innovative and reliable IT experts

Professional IT consultation services

Complete 24/7 network support monitoring solution

Client Centric

Support Packages

Learn more about our support packages to help you deliver your system integration needs.

Startup packages

Everything you need to get started: email, websites, phone, VDI(Virtural Desktop), connectivity, internet, network, support, system integration.

Startup Packages

Everything you need to get started: email, websites, phone, VDI(Virtural Desktop), connectivity, internet, network, support, system integration.

SMB Packages

Let us help you grow bigger with cost effective specially customised solutions as well as provide on-site IT support, cloud computing to ensure smooth daily operations.

SMB Packages

Let us help you grow bigger with cost effective specially customised solutions as well as provide on-site IT support, cloud computing to ensure smooth daily operations.

Enterprise Packages

Are your current IT services working for and supporting you? Let our consultancy services analyse, advise, upgrade, migrate and monitor your systems, network to ensure your IT infrastructure is meeting your needs.

Enterprise Packages

High performing networks require regular reviews. Also, new technologies help you to maneuver your business. This is done by improving performance and protecting your network, as well as supporting any growth and expansion. With market-leading network support, Global ITN allows consistent development of your network. This ensures that the network performs optimally and thus maximizes the company’s investment in Information Technology.

Global ITN’s Remote Network Support Services leverage remote monitoring systems that don’t just look at whether a device is up or down. Our monitoring software watches hundreds of key metrics that can indicate when a major device problem is coming. Networks don’t just crash out of the blue. Network devices usually throw off signals that big problems are on the horizon. When our systems detect a problem, our NOC is alerted within seconds, and immediately triages the issue, and begins troubleshooting.